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Web Hosting Home > Support > FAQs | Web Hosting FAQs | Email FAQs | Domain Name FAQs | Refund Policy Apr 20, 2014, 1:45 AM in Los Angeles

Domain Name Frequently Asked Questions

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LA Servers primary and secondary DNS Nameservers:

NS3.LASERVERS.COM
NS4.LASERVERS.COM

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  • My Email stopped working suddenly and my website says "This domain has expired." What can I do?
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If you registered your domain name through LA Servers, see the "Let's get your Domain Name renewed and working again right now!" section on our domain manager services page. This will help you get your domain name working again immediately.

If you don't know what registrar your domain was registered with, check your domain name's public NIC record using our Whois domain lookup tool.

If your domain registrar is not LA Servers, you'll have to fix your domain name at that registrar.

If your domain has expired and been released from our system, you have two options:

• Wait and re-register it as new after it has been dropped from the central registry. (dangerous)
• Recover it under the "Redemption" program. ($100 + 1 year renewal fee!)

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  • I forgot my Domain Manager Login and/or Password. How do I retrieve it?
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If your domain name was registered through LA Servers, click to our Domain Manager and input the Email address that you specified in your account into the "Forget Your Password? Enter the Email address that currently appears in your account and we will email you your user name and password" box and click "Email It."

If you don't remember what Email address is specified in your Domain name account, use our Whois Domain Search Tool to find out.

If your domain name is registered through a different registrar, you'll need to get your login and password from them. Use our Whois Domain Search Tool to find out who your domain registrar is.

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  • How do I active "automatic renewal" of my domain name(s) registered through LA Servers?
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Login to our Domain Manager and click on Renew Your Domains. Then click "Enable/Disable Auto Renewal" and check the domain(s) domains you want to be auto renewed.

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  • I already renewed my domain name - why are you sending me a web hosting renewal? Aren't they the same?
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Domain names and Web hosting packages are two separate services. Your domain name must remain active in order for it to be found on the internet. It can be registered with one of many different domain registrars including LA Servers and Network Solutions.

You must renew your domain name with the registrar you registered your domain with. Your Web hosting package at LA Servers also needs to remain active or your website files will not be found on the internet.

Even if your Web hosting package is active on our network, your website and Email will not be accessible if you let your domain name expire. Also, if you renew your domain name and let your Web hosting package expire, your website and Email will become inaccessible too.

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  • I origianlly purchased my domain through another registrar, can I renew it with you?
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No. If your domain was registered with another registrar, you can transfer it to LA Servers, and choose LA Servers as your new registrar. The cost to transfer a domain is just $15.00, and this adds one year on to your registration term.

For example, if your name expires in January of 2010, you can transfer it to us and once the transfer is complete, the new expiration date will be January of 2011.

To begin, click on the Transfer Domains link. If you have an existing account with us, enter your username and password. If you have never used our services before, click on the New Users button, and set up an account with a username and password. This is how you will get access to your domain once the transfer is complete.

You (or your domain's admin contact - if different) will receive confirmation of your request immediately. Also, within 24-48 hours, the administrative contact listed in the WHOIS record will be asked to verify the transfer request. Please make sure that the admin contact's Email address is up-to-date before submitting a name for transfer.

In the admin approval email, there will be a link to click on, and a code to cut and paste. Once you've approved the transfer, your prior registrar may email you their own confirmation letter. Read it carefully and follow the instructions.

Once you've approved the transfer with them, your name should migrate to our system within 5-7 days. FOR THIS REASON, WE RECOMMEND THAT YOU BEGIN THE TRANSFER PROCEDURE AT LEAST ONE MONTH PRIOR TO THE EXPIRATION DATE.

The information currently contained in your domain will remain the same prior to, during and after the transfer. Once the domain has successfully transferred to our system, you will become all the contacts for your domain name and you may begin using our online management system to make any changes you like.

Even if your Web hosting package is active on our network, your website and Email will not be accessible if you let your domain name expire. Also, if you renew your domain name and let your Web hosting package expire, your website and Email will become inaccessible too.

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  • When I register a new domain name or transfer my domain name to LA Servers, what Email address should I use when I create my domain name account?
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Always use an Email address @ Your Domain Name in your domain name account. This will insure that you always receive domain notifications.

Never use your current ISP Email address or some other address that can change like Gmail, Yahoo or Hotmail.

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The central registry has adopted a "Redemption" program in order to assist with domains that are unintentionally deleted. All domains that are deleted are placed into redemption status for 30 days prior to becoming available for registration.

If, during that time, the previous owner of the domain wishes to regain ownership, it can be restored for the restoration price of $100 plus the price of a 1 year renewal.

To redeem your name now, go to our Domain Manager login, login, and click on the 'Restore Your Deleted Domains' link. This domain restoration process as well as regular domain renewal MUST BE done online using our Domain Manager - sending a check to us is not an acceptable form of payment for domain names. See our full Domain Name Terms Of Service Policy.

We STRONGLY recommend you do NOT wait to re-register your domain after it is dropped!

ANYONE may register your domain name after it has been dropped. There are many companies that participate in what is called the "Secondary Domain Market". The "Secondary Domain Market" is comprised of all types of companies that attempt to purchase domain names that have expired at the very instant they become available for registration.

In the situation where someone else registers your domain, you only have a few options to get the name back and each can take great lengths of time and will typically cost more than the Redemption program fees. The central registry created the Redemption program because of these reasons.

IF YOU ARE THE OWNER OF A DOMAIN ON REDEMPTION HOLD STATUS:
Your domain name most likely expired and was deleted as part of the standard registration expiration policy. To redeem your name now, go to our Domain Manager login and click on the 'Restore Your Deleted Domains' link. This domain restoration process as well as regular domain renewal MUST BE done online using our Domain Manager - sending a check to us IS NOT ACCEPTABLE.

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  • What is the WHOIS Data Confirmation Email that I received and what do I do with it?
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ICANN, the organization responsible for the stability of the Internet, requires that each domain name registrant be given the opportunity to correct any inaccurate contact data (WHOIS data) associated with a domain name registration.

This WHOIS Data Confirmation Notice is simply sent as a convenience to give a domain registrant the opportunity to correct any outdated or inaccurate data (such as the contact Email address on file) so that a domain name doesn't expire because of registrant negligence to update their domain record.

So what do I do?

To review your WHOIS contact information:

Look up your domain name using our Whois Tool
If all of the information is accurate, you do not need to take any action
• If any of the information is inaccurate, login to the Domain Manager and update the inaccurate information

Please remember that under the terms of your domain registration agreement, the provision of false WHOIS information can be grounds for cancellation of your domain name registration.

If you have any questions or comments regarding ICANN's policy, please visit the Whois Data Reminder Policy.

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  • Who is Domain Registry of America DROA and why are they sending me domain "renewals?"
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Warning: Domain Registry of America DROA renewal scam!

There is a company called, "Domain Registry of America", has been emailing our customers with deceptive messages about domain transfers. The goal of the Email is to trick our customers into transferring their domain names away from LA Servers and other registrars and falsely claim to be a response to a transfer request made by our customers.

IF IT DOES NOT COME DIRECTLY FROM LA Servers or your CURRENT REGISTRAR, DO NOT PAY IT!

If you feel, as we do, that the Domain Registry of America has acted deceptively, you can make your feelings known by writing to the Federal Trade Commission and/or Buffalo Police fraud unit at 816-851-4444.

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Contact us if you have additional questions about domain names.

Last Updated: May 01, 2013 • Load Time: 0.63 secs

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